Karen Lomax

Head of Issuer Services Europe

A collection of recently published insights from Karen Lomax.

Featured Articles


COVID-19: Technology, a critical enabler for client services

In the new normal operating environment created by the COVID-19 pandemic, how is the bank’s Issuer Services unit leveraging its technology infrastructure to help preserve high levels of client service?

In Depth

COVID-19: Testing operational resiliency within an Issuer Services business

How has HSBC Issuer Services – a business heavily reliant on the robustness of their operations infrastructure – adapted to the COVID-19 “new normal” to continue delivering a seamless service to clients?

In Depth