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HSBC ESG Update, April 2019 (English) (4.48MB, PDF)

Our purpose is to be where the growth is, connecting customers to opportunities. We help enable businesses to thrive and economies to prosper, helping people fulfil their hopes and realise their ambitions. Our values define who we are as an organisation and make us distinctive.

"This ESG update – the fourth we have produced – shines a light on our progress. It covers all the usual areas, from corporate governance and our environmental impact, to customer satisfaction and our approach to conduct." (John Flint, Group Chief Executive).

Mr Flint also noted that "there are areas where we can and must do better... where there is work to be done, we will do so with urgency, conviction and clear purpose. If we can live up to our wider societal obligations, then we believe we will materially improve all aspects of HSBC's performance, and safeguard the future of the organisation for generations to come."

For more information on ESG in relation to Global Banking and Markets in particular, navigate to page 14 of the report.

HSBC's approach to ESG


  • Support the global transition to the low-carbon economy through our own sustainable operations and by supporting our customers with their transition.
  • Maintain robust climate-related risk management.


  • Grow in a way that puts the customer at the centre.
  • Create the healthiest human system in our industry so everyone can fulfil their potential.
  • Focus on diversity and inclusion in our workforce.


  • Maintain high standards of governance across all geographies.
  • Committed to protecting our customers and communities through financial crime risk management and cybersecurity due diligence.

If you are a shareholder, or are interested in becoming one, you can find out more information here from our corporate website.

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