Issuer Services
Your partner of choice for trustee and agency transactions
Our Issuer Services proposition is designed to support and enhance the corporate strategies of leading global companies, financial institutions and capital market investors. Our vast network, local knowledge and client-focused services enable us to provide tailored corporate trust and loan agency solutions.
Access to international capital markets
We provide operational and administrative services for conventional and structured debt, project and export finance, escrow, repackaged notes and syndicated loans to enable clients to actively pursue international capital market activities.
A wide range of solutions
Regardless of your arranger, we’ll help you establish the solution that works best for you and we’ll be there throughout the lifecycle of your transaction.
Efficiency through innovation
Technology is embedded in our everyday activities and has been a key enabler in helping us build new ways of interacting with our clients and better ways of delivering our services, with more automation, more efficiency and overall a better client experience.
Our one-stop shop settlement platforms for both loans and bonds make it easier for corporate and financial institution clients to efficiently and quickly process complex loans and debt capital market transactions.
Our suite of APIs is designed to facilitate the exchange of data from high-volume issuance programs, while adding a new level of self-service for our clients, with seamless access to their data, more transparency and efficiency.
Our in-house bond platform helps bringing more simplicity and efficiency in complex operations for our clients and increasing their level of autonomy. To manage efficiently the high level of volumes we deal with on a daily basis, we have put a strong emphasis on our platform to make it secured, efficient, while providing a truly end-to-end solution.
Data and reporting are embedded in our systems to allow you to track your cash flows at every stage of your transaction.
Our client portal HSBCnet gives you a clear picture of all your global banking operations in one place.
Partnering with Law Firms
Our ambition is to deliver the full extent of our comprehensive, multi-product offering to our clients, to help them maximise opportunities with HSBC. We partner Law Firms globally to connect our international offering to clients in need of Issuer Services solutions.
Reliable partnership
Why partner with HSBC?
![]() Credit rating Our strong credit rating and robust balance sheet help you reduce counterparty risk, an essential element for efficiently managing your transaction. |
![]() Global network Issuer Services supports clients globally, operating from 15 countries. We have presence in major cities like London, Paris, Hong Kong, Singapore, Dubai and New York. Our international presence enables us to offer our clients customised cross-border transactions and market-specific services. |
![]() Relationship-driven Our experienced team provide hands-on assistance with onboarding and documentation review. A dedicated client service manager will provide ongoing support, while a specialised transaction manager will take care of your documentation. |
Our roles
Across our core products, we deliver agency and trustee roles to support the administrative and operational aspects of clients’ capital markets transactions throughout the life cycle of the deal.
Roles* | Definition |
Account Bank |
Provides currency bank accounts required for transactions, with access made available to selected deal parties via HSBCnet where available |
Agent Bank |
Calculates the rate of interest for floating and variable rate bonds/notes with reference to prescribed indices, and notifies the relevant transaction parties |
Calculation Agent |
Calculates the redemption price on a bond/note according to a prescribed formula, and notifies the relevant contractual parties |
Cash Manager |
Related to securitisation - collates and manages cash flows and administers the payment waterfall across the capital structure of a transaction |
Custodian |
HSBC can be instructed to hold securities as collateral for various structured or securitised transactions including Repackaged Note Programmes. |
Conversion Agent / Warrant Agent |
Co-ordinates the conversion from bonds/notes into the issuer's equity or for warrants into another form of security. Co-ordinates with the Transfer Agent (or Depositary for American Depository Receipt transactions), for the delivery of converted equity to the note holders |
ECA Agent |
Related to Export Finance - acting as agent of the Export Credit Agency (ECA) in a direct lending transaction or where the ECA is acting as a guarantor to an HSBC loan |
Escrow Agent |
HSBC can be instructed by clients to hold cash or securities in escrow (the beneficiary is usually a third party introduced to HSBC Bank plc). NB - Custody services for all these roles are provided by HSS Global Custody. (France - cash only) (Saudi - Securities only) |
Exchange Agent |
Co-ordinates the exchange from one form of security to another or to cash. |
Facility Agent |
Administers and services syndicated loan facilities. Serves as a mediator between the borrower and the lender group, in accordance with the collective instructions of the lenders and the borrower as stipulated within the agreement. |
Intercreditor Agent |
Related to Project Finance transactions - acts as a conduit between a group of facility agents and the borrower. In reference to Loans acts to outline and process repayment waterfalls |
Paying Agent |
Processes payments of interest and principal from the issuer to investors, usually through a Clearing System |
Issuing Agent |
Facilitates the movement of cash and information for new issues of debt securities, particularly securities of continuous issuance programmes such as Medium-Term Notes. Often combined with Paying Agent role |
Registrar / Transfer Agent |
Maintains the register of Noteholders for securities issued in registered form and adminsiters and records any transfer of ownership between the Noteholders |
Trustee |
Appointed to represent the interests of Noteholders or lenders in relation to the issuer's/borrower's covenants over the maturity of the transaction |
Security Agent |
Holds the security granted by the issuer/borrower for the benefit of the various secured parties, with focus on enforcement of the security in a default scenario |
* List not exhaustive
Contact us
For more information about our Issuer Services solutions, please contact us.
- Europe: issuer.services.europe@hsbc.com
- APAC: isvhkbd@hsbc.com.hk
- Americas: isvusbd@us.hsbc.com
- MENAT: isvmenatbd@hsbc.com