Complaint Handling

Complaint Handling

At HSBC, we are committed to providing you with the best customer experience we can. We encourage you to let us know, as soon as possible, whenever our products or services do not meet your expectations so we may promptly address your concerns.

In the event that you have a complaint about the quality of the products or services which HSBC supplies to you, or if you would like to receive further information concerning HSBC's complaints handling processes, you may speak to your usual HSBC representative.

Please select the HSBC site relevant to the entity that you wish to raise a complaint to:

HSBC Sites

Algeria Czech Republic Israel New Zealand Taiwan
Argentina Egypt Italy Oman Thailand
Armenia France Japan Philippines Turkey
Australia Germany Jersey Poland UAE
Bahrain Greece Kuwait Qatar United Kingdom
Bangladesh Guernsey Macau Russia United States of America
Bermuda Hong Kong Malaysia Singapore Uruguay
Brazil India
HSBC India
HSBC Securities and Capital Markets (India) Private Limited
Maldives South Africa Vietnam
Canada Indonesia Malta South Korea  
Chile Ireland Mauritius Spain  
HSBC China
HSBC Qianhai Securities
Isle of Man Mexico Sri Lanka  


*Sites in grey are pending document publication


Last updated: 5 February 2020